911 Dispatcher Trainee
We greatly appreciate your interest in working in the 911 profession. ECSO is not currently hiring; and we are not planning any new hiring opportunities for the remainder of this year. Although we do have openings to fill in the future; we are focused on ensuring the success of our current group of trainees. You may still submit an application if you wish to be placed on a list for notification once we resume skill testing and interviews.
(The information below is provided so applicants may know what to expect during future recruitment periods.)
No dispatching experience is necessary to apply to ECSO, as we provide a full paid training program to successfully hired candidates. Applicants with experience in public safety dispatching or calltaking are also encouraged to apply.
Important! - Please note: Before applying, please be certain you are able to type 40 wpm (after deductions for errors) on a standard keyboard. Keyboarding and Data Entry are essential baseline skills for this position and are not taught in our training program.
Once recruitment resumes, all applicants will be given an online skills test to measure Keyboarding speed, Data Entry speed, and other job-related abilities. The test takes approximately 30 minutes to complete. To take the test online you will need:
- Computer with a standard keyboard
- Reliable internet connection
- A standard web browser
Edge, Chrome, or Firefox are recommended. Safari is possible with adjustments. Other browsers might not correctly run all test elements.
- Optional: 10-key pad
The data entry test involves entering many mixed numbers and letters. It is your choice whether numbers are entered on a 10-key or the top keyboard row.
- Optional: Mouse or trackpad
During the multi-tasking data entry test, you must be able to quickly move between areas of the screen, either by mouse or keyboard navigation.
- Optional: Headphones or speakers
Alert tones are played during the multi-tasking test. If you do not have sound, you will need to watch for the onscreen alert flash.
If you do not own (or have access to) an appropriate computer for online testing, opportunities will be available to test in-person on a computer at the ECSO facility once recruitment resumes.
For minimum job requirements, duties, and other information about the position, see the links below:
Entry level wage for trainees is $4,705/month. Subsequent increases are earned by years employed per our current labor agreement up to $6,003/month at the top step of a full 911 Calltaker-Dispatcher (55 months of service.)
Play the video below for a look behind the scenes at ECSO of our wonderful 9-1-1 Call Taker/Dispatchers at work: