A 911 Call Taker/911 Dispatcher (Telecommunications Specialist) receives and prioritizes E 9-1-1 and non-emergency telephone calls from the public; processes information using a computer-aided-dispatch (CAD) system; dispatches appropriate emergency service agencies such as police, fire and emergency medical units; and monitors public safety units in the field. They also retrieve and enter computer data for emergency response personnel within the service area. 

Essential Job Duties

  • Receive, screen and prioritize emergency and non-emergency telephone calls for service from the public requiring law enforcement, emergency medical service (EMS), or fire department attention and relay to officers or command personnel, as appropriate.
  • Operate a multi-frequency radio and computer-aided dispatch system, access and interpret teletypes, monitor alarms systems, operate playback audio recorders, operate TDD/TTY, operate security devices and other related communication equipment located throughout the Center.
  • Must condense large amounts of information into readable, sensibly typed remarks in a timely manner and have the ability to recall numerous acronyms and codes essential to appropriate call processing.
  • Evaluate information received and utilize protocols provided through the computer-aided dispatch system to determine appropriate action or actions to be taken.
  • Work rotating shift work during evenings, nights, weekends, and holidays and must be available to work extended shifts and be subject to emergency callout(s).
  • Must continually demonstrate a high level of mental stability and professionalism.
  • Deal with sensitive information in a discreet and professional manner by maintaining confidentiality.
  • Maintain a positive customer service attitude at all times with public, user agency members, co-workers and supervisors.
  • Make rapid, accurate decisions that affect the outcome of other public safety services.
  • Must be reliable and dependable and report for work on a consistent and predictable basis.
  • Follow the chain of command per agency policy.
  • Must be able to work effectively in a disciplined environment with close supervision and carry out lawful orders according to policies regardless of personal agreement.

Minimum Qualifications

  • Graduation from high school or satisfactory completion of the General Education Degree
  • Type minimum 40 WPM (after deductions for errors)
  • Experience in computer data entry and retrieval of information
  • Experience in dealing with the public
  • Proof of eligibility to work in the United States of America
  • Must be able to successfully satisfy a thorough personal history background check, which will include a criminal history check
  • Must be able to pass a psychological exam
  • Must be able to pass pre-hire drug testing