Receives and prioritizes E 9-1-1 and non-emergency telephone calls from the public. Processes information using a computer-aided-dispatch (CAD) system. Dispatches appropriate emergency service agencies such as police, fire and emergency medical units. Monitors public safety units in the field. Retrieves and enters computer data for emergency response personnel within the service area. This general description reflects the concept and intent of this position and should not be construed as a detailed statement of all the work requirements that may be inherent to this position.<\/b><\/p>\n
Shift Schedule<\/b><\/p>\n
ECSO operates 24-hours a day, 7 days a week. Individual weekly shifts are 4 sequential days of 10-hours each. Our earliest daily shift is 5:00 AM to 3:00 PM and our latest shift is 9 PM to 7 AM with a variety of other options staggered throughout the day. During the initial training months, a new hire must be able to work the same shift as their trainer. After release from training, shift schedules are bid by seniority for 4-month blocks (per our collective bargaining agreement with the dispatchers’ union.)<\/p>\n
The above list of duties and responsibilities is not intended to be all-inclusive.\u00a0 Other duties may be assigned or are not listed.<\/p>\n
Approximately 90% of duties performed are in a seated position in a secure Communications Center. There is limited opportunity for physical movement. The employee must reach with hands and arms and talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus. Individuals must observe a computer display screen under low lighting conditions for long, uninterrupted periods of time. Individuals must be free from physical impairments that with or without reasonable accommodation would interrupt continuous performance of a shift lasting from a minimum of eight or ten hours. Work up to twelve (12) hours at a time continuously wearing a communications headset that will cover one ear or fit within the ear canal of one ear, and be able to still hear and understand other outside sound sources not coming to the ear piece. Must be prepared to stay in the Center for the full schedule shift. Uninterrupted lunch and other breaks are not guaranteed. Must be able to work shift work encompassing a 24 hour day, seven day week; inclusive of days, evenings, nights, weekends and holidays. Employees may be subject to \u201ccall back\u201d on short notice. Work is performed in a confined environment under high stress and plays a critical role in Public Safety delivery. Must take information from callers who may be excited, abusive, foul-mouthed, incoherent, drunk or hysterical.<\/p>\n
Graduation from high school or satisfactory completion of the General Education Degree; knowledge of general office procedures; experience in typing and computer applications; experience in dealing with the public.\u00a0 Preferred experience in Public Safety Communications.<\/p>\n
Ability to act calmly, quickly, and with accuracy in emergency situations on a continual basis and to multi-task complex situations within a short time period; ability to follow moderately complex oral and written instructions and to speak the English language clearly and quickly with a well-modulated voice; ability to spell, punctuate, and write English grammar correctly; ability to read and interpret street and location maps; ability to maintain effective working relationships with employees, Users, associated agencies, and the general public; ability to distinguish and simultaneously hear telephone and multiple radio traffic; ability to quickly read, process, and memorize considerable quantities of information.<\/p>\n
Must be able to obtain and keep the following certifications:<\/p>\n
Public Safety Telecommunicator General Description Receives and prioritizes E 9-1-1 and non-emergency telephone calls from the public. Processes information using a computer-aided-dispatch (CAD) system. Dispatches appropriate emergency service agencies such as police, fire and emergency medical units. Monitors public safety units in the field. Retrieves and enters computer data for emergency response personnel within the…<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_wp_rev_ctl_limit":""},"yoast_head":"\n