When should I call 911?
911 is for emergencies or things that could become emergencies.
If the situation seems urgent and has the potential to become dangerous, call 911. Dispatchers will determine whether your call should be handled by 911 or can be transferred to another person or agency. All other calls should be directed to our non-emergency number: (541) 776-7206.
What if I call 911 accidentally?
If you accidentally dial 911, do not hang up. Stay on the line and tell the dispatcher that everything is alright. If you don't, the dispatcher may think that something is wrong. The dispatcher will call you back, and may send a police officer to check on you.
Why do the dispatchers ask so many questions when I call 911?
Emergency dispatchers need to get accurate information to allow responders to make the best decision on how to approach the situation. Callers will be asked:
The information you provide a dispatcher is relayed to responding units while they are on their way to the call.
If I call 911, what will they ask me?
What is the location of the emergency?
This is the address where the emergency is actually happening. If you don't know the actual address, tell the dispatcher and then:
When asked for a location, we need you to be specific.
If you are asked to describe a suspect, start with the
most obvious things.
If you describe a vehicle, include:
We also need to know if you're going to be at, or near, the scene when we arrive because the police may need to talk to you, or you may need to point out the exact location. We may ask you what kind of car you are in, or what color clothing you are wearing.
Why do the dispatchers ask so many questions during a medical emergency?
Two dispatchers handle every medical call. While one dispatcher is asking very specific questions, the other dispatcher is already sending out an help. You will be asked a series of questions that will help determine the response of the units responding to the call. The responding units will be better prepared to help the patient with the information you have provided.
The dispatcher will provide you with some instructions for keeping the patient safe and comfortable until the responding units arrive. Follow the instructions given to you by the dispatcher.
If I call to report a fire, what should I tell the dispatcher?
You should be prepared to answer questions like these:
While you are answering these questions, the dispatcher's partner is setting off the bells at the appropriate fire stations and getting help on the way.
When I call 911, why do I get asked to hold on?
The same dispatchers who answer the 911 calls also answer the non-emergency calls for service for most law enforcement agencies in Jackson County. When the dispatch center is busy, the dispatchers have to ask non-emergency callers to hold on while they answer the 911 calls. Every effort is made to get back to you as quickly as possible, and your patience and understanding is appreciated.
400 Pech Road, Central Point, OR 97502